Simple, and made to order
Because every piece is created specially for you, all sales are final. We only step in if something has genuinely gone wrong on our end — here is exactly when.
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No refunds. All sales are final — we don’t offer money back.
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Exchange only if we sent the wrong or a faulty item.
- We sent you the wrong item
- The item arrived defective
- It is still unused and undamaged
- You tell us within one week of receiving it
- A replacement is available in your product and size
- A change of heart — liking or disliking the piece
- All lawn sale items
- All custom orders
- Anything used, worn, or damaged
- Claims made after one week from delivery
7 days
Let us know within one week of receiving your order. After that, claims can no longer be honoured.
On refunds
There are no monetary returns. Where an exchange applies, it can be made for a product of equal or higher value, subject to availability.
Think we’ve made a mistake with your order?
Tell us on WhatsApp